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On the web, one size does not fit all

One size does not fit all - Man in tight shirtThe long-heralded mobile web is  finally coming of age.  No longer relegated to a second screen experience, mobile devices are commonly the first option for consumers around the world.  In Ireland, Smartphone penetration is currently approaching 50% of the population and consumers are becoming increasingly reliant on their phones, with 61% accessing the Internet every day and most never leaving home without it.  If your website still isn’t optimised to provide a mobile experience, you’re missing out on the huge opportunity that this presents.  In fact, according to a recent study by Google, 67% of users said that a mobile friendly site makes them more likely to buy a product or use a service, with 52% declaring that a bad mobile experience made them less likely to engage with a company.

Whether your website is focussed on marketing, e-commerce or customer service it’s vital that there is a consistently good experience across all devices from desktop to tablets to the myriad of Smartphone screen sizes available.  Our solution, for many clients, had been to take a mobile-first approach to producing a responsive design (using HTML5) that gives a fluid experience on any device a consumer is using.  These days if a site’s not built for mobile, with a responsive web design,  it will leave users feeling frustrated and they can transfer this negative emotion to your brand, leaving your site to find your competitors who have taken a mobile-first approach.

Mater Private Hospital - Website by ICAN

Click image to find out more about ICAN Web

Will 2013 be Digital’s ‘coming-of-age’ year in Ireland?

Surfing the digital wave

Image: Chausinho

Digital advertising in Ireland is on the up, hooray!  Open the champagne.  But wait a minute. Let’s not congratulate ourselves too much. Ireland is still lagging significantly behind other European markets in terms of advertiser investment in online.

The latest IAB / PwC Study predicts that digital won’t become the lead medium in Ireland in terms of advertising investment until 2016.  If correct, this is a very poor projection indeed.  Digital overtook TV as the biggest medium in the UK in 2010 which puts Ireland at least 6 years behind our nearest neighbour.

The assertion from some quarters that this is because Ireland is a less mature market than the UK simply isn’t true.  To a large degree it is the advertising market (clients and their agencies) that have failed to evolve properly, not Irish consumers.

The reality is that Irish consumers have always kept pace with changes in technology so much so that the recent Mediascope Study (again from IAB Ireland) revealed that they demonstrate online usage levels well above the European average.

They jumped enthusiastically on the ‘wave of technology’ that arrived on our shores a number of years ago and it’s the savviest advertisers and agencies that followed them that are now reaping the real benefits of this ‘brave new world.’  A world, by the way, which is now very much the norm for most of us.

Advertisers and agencies that were too slow to or didn’t even bother to wax down their surf boards are now paddling frantically to catch-up.  And even today, some still continue to downplay the very obvious fact that the tide has truly turned and allocate minimal spends to their digital activity.

It is this disconnect between how advertisers and their agencies plan campaigns and how actual consumers behave that is, in my view, the greatest challenge the industry in Ireland faces.

All agencies, regardless of their alignment or specialty have a responsibility to ensure that the out-dated, linear approach to media and creative planning which has always put offline executions first and treated digital as something to be ‘bolted on’ on ‘looked at later’ is let go of once and for all.

Solutions to briefs should be borne out of an objective approach to actually answering the brief – not the crude media and creative budget carve up that defined the Celtic Tiger hey day, when spend targets sometimes seemed more important than delivering results for the client.

And you’d think that in the cold light of the recession that particular party would be well and truly over.  Take quick glance, however, at Nielsen Adspend data and you’ll notice that some of the biggest brands in the market and still making shocking over investments in some media and a worrying under investment in other, much more important areas.

But don’t get me wrong, there are some excellent examples of truly objective and joined-up thinking happening in many areas.  What I’m simply trying to say is that these should be the norm, not something we’re still aspiring to.

Let’s stop paying lip service to what is now so fundamental to the future of our sector and double our commitment to genuine integration and development of our talent to deal with the new reality.There’s a lot riding on it – our industries reputation, employment and jobs, a return to growth and the long term sustainability of indigenous industry – both our own and our client’s

So, digital will obviously continue to grow and play a bigger role, but only if the advertising sector in Ireland makes a genuine effort to grow-up with it.

 

ICAN shortlisted for Best Web Design & Development Agency

The shortlist for the 2012 eircom Spiders was published yesterday and we’re delighted to have been shortlisted in three categories:

  • Best Web Design & Development Agency
  • Best Social Media Interaction (for the Jameson global Facebook page)
  • Best User Experience (for www.materprivate.ie)

 

Here’s our video entry for Best Web Design & Development Agency, let us know what you think in the comments:

 

 

Best of luck to all of the other nominees!  We’ll see you on the night :)

 

Appy Christmas from ICAN-stagram

ICAN’s Christmas card this year features some great mobile interaction. The good news is not only can you be a part of it, you can win too!

Using the iPhone Instagram App, just upload your festive pics with the hashtag #icanchristmas and your handywork will automatically be added to our digital card!

We’ll be giving away a €100 Brown Thomas voucher for the best photo so get snapping, uploading and hashtagging!

Here’s how the card is shaping up so far:

#icanchristmas card

You can view the card in all its glory at:

http://www.ican.ie/christmas/

Merry Christmas from everyone at ICAN!

A look back at 2011…

Well 2011 has been interesting to say the least, we’ve laughed, we’ve cried, and laughed some more. Here’s a look back at 2011. Bring on 2012!

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We’re moving

 

Today we wish a fond farewell to  Upper Mount Street.  We’re on the move and the builders are hard at work kitting out our super new offices on Ely Place.  We’ll be getting the keys in January so in the meantime you’ll find us at our temporary digs at 77 St. John Rogerson’s Quay – The Fitzwilliam Business Centre.

It’ll be business as usual so you can still get a hold of us on 01 7756500 or via your usual contact.  If you’re coming in to see us here are the directions.

ICAN’T SWIM, ICAN’T RUN, ICAN’T CYCLE

12 brave ICANners took to the waters, pier and streets of Dun Laoghaire last Sunday in the Focus Ireland Triathlon, raising €3,303 (our total so far!) to help people facing homelessness. A massive congratulations to all involved, particularly for getting up so early to get there (and for managing to stay out so late afterwards. True ICAN stamina.)

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Cannes Lions 2011 Review

I recently attended the Cannes Lions 2011, the first time I have attended. Held at the Palais de Festivals (also where the film festival is held), it is the largest gathering of professionals from the advertising and creative industry. Around 8,000 attendees from all around the advertising world descend on the south of France for a mixture of seminars, awards ceremonies and networking events.

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It’s the ice cream man!

At just before lunch today ICAN staff were interrupted from their hard work and got a visit from the ice cream man. Some of us indulged as you can see. Thanks to 98FM and Larry.

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ICAN Newsletter: Do you speak Digital yet?

Ciaran Cyborg

Good copywriting is at the heart of our creative thinking at ICAN. And, many of the rules of traditional copywriting still apply. Keep it simple. Keep it short. And don’t forget to be charming. Just ‘cos we’re digital, it doesn’t mean we have to talk like robots.

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